Shipping FAQ – Tiny Headed Kingdom

Consider expedited shipping for timely delivery during the holiday season!

Shipping FAQ

*Please note that USPS service is not currently delivering at their traditional speed. Expect Priority Mail to take at least 2-4 business days and USPS First Class to take longer than that. The only guaranteed delivery is USPS Express overnight mail*

** Estimated shipping times provided by USPS and UPS do not include the two business days THK needs to process and package your order!**

***We ship Monday-Friday excluding holidays***

**** International customers please be aware there may be import duty fees on your purchase at the time of delivery which are collected by the destination country **** 

How long does domestic shipping take?

We do our best to process all orders within 2 business days after purchase, and we ship from California. The time it takes us to process and ship your order is not included in the USPS/UPS estimate for delivery times.

Once packages leave our warehouse, USPS and UPS provide estimates for delivery speed. Please note that these are only estimates and neither USPS nor UPS provide shipping speed guarantees on any shipping method other than overnight delivery. Most Domestic U.S. orders typically then take 3-4 business days to arrive once packages leave our warehouse. This range may vary due to the impact of COVID-19 restrictions, severe weather patterns, and peak holiday season demand.

Please note that a business day does not include Saturdays, Sundays, statutory holidays, or any holidays observed by Postal Agencies.

If your package is in transit and you have tracking information, then you have the same information we do on your package! If your tracking shows delivered and you have not yet received your item, we recommend you first contact your local post office or local UPS delivery driver to inquire about its whereabouts. 

For more information on current USPS conditions and delivery estimates for its services, please visit: https://postalpro.usps.com/node/8016

Lost or Missing Packages

If your tracking number indicates that your package has been delivered, but you don’t have it yet, it could be because USPS delivered to a neighbor’s mailbox, or possibly because USPS erroneously scanned your package as “delivered” once it reached the post office closest to your home. In cases like this, it typically takes a few extra business days for your package to get into your mailbox. If you do not see it within 2-3 days after getting the “package delivered” notification on your tracking number, please shoot us an email - we would be happy to help you!

If more than 10 days have passed since your package was marked "delivered", we unfortunately will have no recourse with USPS. If your tracking shows delivered but nothing has arrived, please notify us on the next business day!

How long does international shipping take?

We do our best to process all orders within 2 business days after purchase, and we ship from California. A business day does not include Saturdays, Sundays, statutory holidays, or any US holidays observed by Postal Agencies.

We highly encourage international customers to pay for expedited shipping!

You can often receive more detailed tracking information by using the tracking number provided by THK on your local postal website.

International orders with USPS First Class International Shipping typically arrive 14-20 business days (Mon-Friday) after orders are shipped. Please note that there are sometimes courier and customs delays beyond our control, so this time frame is simply an estimation. 

THK is not responsible for any customs fee or taxes levied by destination countries. If you are interested in purchasing a tiny headed pal from a far away land, please understand any fees you may incur prior to making your purchase.

Unfortunately at this time we do not ship to: Russia, Estonia, Qatar, Saudi Arabia, United Arab Emirates, Croatia, Poland, Mexico, Middle East, Africa, Central & South America.


How much does international shipping cost?

International Shipping Prices vary and typically start at $20-$25 for USPS First Class International service depending on what products are purchased. International Shipping prices increase based on weight, package size, and shipping method, and customs/duty fees may apply depending on destination. We encourage you to research these fees in advance!

Can I cancel or modify my order?

If you decide you need to cancel or modify an order, please let us know as soon as possible by emailing hello@tinyheadedkingdom.com! Although we allow for two business days of processing, our shipping ninjas often turn orders within 24 hours. We always do our best to work with customers and make sure that the end result works for everyone, however once an order leaves the warehouse we cannot cancel or modify it.

My product was damaged in shipping - what do I do?

If the product was damaged during shipping, let us know and send us a photo of the damage to hello@tinyheadedkingdom.com, we will do our best to accommodate your request and work with you on a solution.

What happens if I entered the wrong address for shipping?

Please email us ASAP at hello@tinyheadedkingdom.com with your order number and the correct address, we will do our best to accommodate your request and work with you on a solution. Our shipping department moves pretty quickly! If you provide the wrong address, we reserve the right to charge for the reprocessing and reshipment of your item. In the event a package is returned to THK, you may choose to pay for reshipment, or THK can refund your purchase minus the initial S&H cost.

Where is my package?

On international orders, Tiny Headed Kingdom recommends you enter your tracking number into your local post office’s website. This will provide the most information regarding your package’s whereabouts.

 

Coronavirus Updates

    1. Our shipping facility is closely following every protocol mandated by the Center for Disease Control (CDC) and we are in close communication with them to ensure that your packages are being handled safely.
    2. Current information from both the World Health Organization (WHO) and the Center for Disease Control & Prevention (CDC) states that there is no evidence coronavirus can be contracted from packages, especially after days or weeks of travel at ambient temperatures. Please refer to these organizations for more virus-related information in their FAQ sections.
    3. USPS and UPS postal carriers may experience delays beyond our control. Please hang in there our pals are worth the wait! Refer to the tracking information provided at the time of shipment for the most up-to-date information on your package. 
    4. At this time, for international shipments: USPS First Class International times may exceed our normal 14-20 business day estimation.
  • USPS has temporarily suspended mail service to Australia and New Zealand 
  •  

    *** IF YOU PURCHASED ROUTE INSURANCE ***

    What is Route?

    We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

     

    Route Protect

    Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.

     

    Purchased Route Protect and need to file a shipping issue? File here

    The Route App (Free)

    The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

     

    Haven’t downloaded the app yet? Download here

    Where is my order?

    Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

     

    Route Refunds vs Reorders

    Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

     

    Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free! 

    What are Route’s Policies?

    All policies are listed here 

     

    Marked As Delivered (Stolen)

    Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 

     

    Orders over $100 USD require a police report

     

    Stuck In Transit (Lost)

    Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date

     

    Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

     

    Damaged

    File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

     

    What if my order never arrives or is stolen?

    To protect your order against loss or theft, add Route package protection at checkout. 

     

    When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

     

    What if my order is damaged?

    To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. 

     

    When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

     

    If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at ( YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

     

    How do I file a shipping issue for my lost, stolen or damaged order?

    If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

     

    You can also file a shipping issue on Route’s app or via the web here

    Haven’t downloaded the app yet? Download here

     

    Does Route Protect cover stolen items?

    Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

     

    What are Route’s terms and conditions? 

    Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

     

    Is Route a licensed insurance company?

    Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.




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