Our policy lasts 30 days and only pertains to damaged or defective items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We only offer refunds or exchanges on defective or damaged goods. To be eligible for a return, please contact us first to discuss your issue. We are here to help as much as can! Proof of purchase is also required.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this usually shows up within 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund after 5 business days, have a look at your bank account again and/or contact your credit card company, it may take some time before your refund is officially posted but they might show it processing on their end.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and wait for further instruction from us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a package valued over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.