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Frequently Asked Questions

What is the Tiny Headed Kingdom?

    It seems like everyone always wants to fit in — to wear the right clothes, eat the right food, live in the right neighborhood. 

    What is so great about fitting in? Isn’t it is much more fun to be different? 

    Well, our tiny headed animals are different. They have tiny heads. And they are for people who feel different too. Our mission (if that’s what you want to call it) is this: 

    Come to the Tiny Headed Kingdom. In the Kingdom, we get to be different together. Not only is it more fun, it’s a lot easier. You don’t have to change, hide or pretend — you just have to show up. 

    Can I order them in bulk / for my retail store?

      We are proud to distribute our lovable animals to our global audience, and our website is intended for retail purchase. If you are interested in purchasing in bulk, please contact us: contact@tinyheadedkingdom.com.

      What is the care routine for the products?

        We recommend only surface washing our animals with a clean cloth. Do not bleach them either as this damages the material. Our stuffed animals will remain soft for a long period of time if cared for correctly.

        How long does domestic shipping take?

          We do our best to process all orders within 2 business days after purchase, and we ship from California.

          Domestic U.S. orders typically then take 3-4 business days to arrive once the package has left our warehouse. 

          How long does international shipping take?

          We do our best to process all orders within 2 business days after purchase, and we ship from California.

          International orders typically arrive 10-14 business days after leaving our warehouse. Please note that there are sometimes customs delays beyond our control.

          How much does international shipping cost?

          International Shipping Prices vary and start at $18.99. International Shipping prices increase on a weight and order size basis. Orders under $100 typically are $39.99 or less Shipping. Orders between $100-$200 range from $79.99-99.99 and so on.

          What materials are the Tiny Heads made of? 

          Each stuffed animal is made of love along a soft synthetic material with stuffing. 

          Can I give this to my toddler?

          Absolutely. We do recommend keeping an eye on your toddler if you order the small 6.75” size stuffed animal, as it includes a keychain component.

          Are more Tiny Headed Characters coming soon?

          We have lots of exciting new products in the works - if you have a suggestion for us, please submit it to contact@tinyheadedkingdom.com

          Do you do promotions/collaborations?

          We would love to hear any inquiry for a collaboration directed to: contact@tinyheadedkingdom.com

          What is your Return Policy / Refund Policy?

          Returns

          We only offer refunds or exchanges on defective or damaged goods, and our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase, and contact us first so we can be on the look out for your package. Return shipping is buyer's responsibility. 

          Refunds (if applicable)

          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

          If you are approved, then your refund will be processed (including the originally shipping costs form your purchase), and a credit will automatically be applied to your credit card or original method of payment within 7 business days. If 7 business days pass and you still do not see a refund, please email us at contact@tinyheadedkingdom.com and let us know!

          Exchanges (if applicable)

          We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@tinyheadedkingdom.com and we will provide you with shipping instructions.

          Are you hiring?

          At this time we are not hiring, but if you would like to send us your resume for consideration in the future, please direct it to: contact@tinyheadedkingdom.com

          Do you accept PayPal and Amazon Pay?

          Yes, we happily accept PayPal & Amazon Pay. Simply select the payment option of your choice in checkout.

          Do you accept international credit cards?

          Yes we do! If it is Visa, Mastercard, or American Express - we accept it.

          Can I cancel or modify my order?

          If you decide you need to cancel or modify an order, please let us know as soon as possible! Although we allow for two business days of processing, our shipping ninjas often turn orders within 24 hours. We always do our best to work with customers and make sure that the end result works for everyone, however once an order leaves the warehouse we cannot cancel it.

          My product was damaged in shipping - what do I do?

          If the product was damaged during shipping, let us know and send us a photo of the damage to contact@tinyheadedkingdom.com, we will do our best to accommodate your request and work with you on a solution.

          What happens if I entered the wrong address for shipping?

          Please email us ASAP at contact@tinyheadedkingdom.com with your order number and the correct address, we will do our best to accommodate your request and work with you on a solution. Our shipping department moves pretty quickly!

          Do you have ideas or feedback about our product?

          We would love to hear it! We are always striving to improve our community in any way we can. Reach out to us via the contact@tinyheadedkingdom.com, we look forward to hearing your input!

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