Frequently Asked Questions
** Estimated shipping times do not include the approximately two business days we need to process and package your order!
**** International customers please be aware there may be import duty fees on your purchase at the time of delivery which are collected by the destination country - Refunds will not be provided for packages with unpaid duties. ****
What is the Tiny Headed Kingdom?
It seems like everyone always wants to fit in — to wear the right clothes, eat the right food, live in the right neighborhood.
What is so great about fitting in? Isn’t it much more fun to be different?
Well, our tiny headed animals are different. They have tiny heads. And they are for people who feel different too. Our mission (if that’s what you want to call it) is this:
Come to the Tiny Headed Kingdom. In the Kingdom, we get to be different together. Not only is it more fun, it’s a lot easier. You don’t have to change, hide or pretend — you just have to show up.
Can I order them in bulk / for my retail store?
THK is proud to distribute our lovable pals to our global audience, and our website is for retail purchases. If you are interested in purchasing in bulk, please contact us: email@example.com. Please include any details about the desired products, quantities and shipping address you can.
What is the care routine for tiny headed plush products?
We recommend only surface washing our animals with a clean cloth. Do not bleach them either as this damages the material. Our stuffed animals will remain soft for a long period of time if cared for correctly.
How long does domestic shipping take?
We do our best to process all orders within 2 business days of purchase - our daily orders are processed for this shipping as early as 7 AM PT Monday-Friday and we ship from Texas. The time it takes us to process and ship your order is not included in the USPS/UPS estimate for delivery times. Increased order volume for the holidays may impact timing.
Once packages leave our warehouse, our carriers provide estimates for delivery speed. Please note that these are only estimates and NOT guarantees. Most Domestic U.S. orders typically take 4-7 business days to arrive once packages leave our warehouse. This range may vary due to a multitude of factors including severe weather patterns and peak holiday season demand.
Please note that business days are Monday through Friday and do not include Saturdays, Sundays, statutory holidays, or any holidays observed by Postal Agencies.
If your package is in transit and you have tracking information, then you have the same information we do on your package! If your tracking shows delivered and you have not yet received your item, please allow 1-2 business days in case there was an error in tracking, please check with neighbors and around your property for the package and then contact us or Route.
For more information on current USPS conditions and delivery estimates for its services, please visit: https://postalpro.usps.com/node/8016
Lost or Missing Packages
If your tracking number indicates that your package has been delivered, but you don’t have it yet, it could be because it was delivered to a neighbor’s mailbox or doorstep, or possibly because USPS erroneously scanned your package as “delivered” once it reached the post office closest to your home. In cases like this, it typically takes a few extra business days for your package to get into your mailbox. If you do not see it within 2-3 days after getting the “package delivered” notification on your tracking number, please shoot us an email - we would be happy to help you!
If more than 10 days have passed since your package was marked "delivered", we unfortunately will have no recourse with USPS. If your tracking shows delivered but nothing has arrived, please notify us on the next business day!
How long does international shipping take?
We do our best to process all orders within 2 business days after purchase, and we ship from Texas. A business day does not include Saturdays, Sundays, statutory holidays, or any holidays observed by Postal Agencies.
International orders with USPS First Class International Shipping typically arrive 14-20 business days (Monday-Friday) after orders are shipped. Please note that there are sometimes courier and customs delays beyond our control, so this time frame is simply an estimation.
THK is not responsible for any customs fee or taxes levied by destination countries. If you are interested in purchasing a tiny headed pal from a far-away land, please understand any fees you may incur prior to making your purchase.
Unfortunately at this time we do not ship to: Russia, Estonia, Qatar, Saudi Arabia, United Arab Emirates, Croatia, Poland, Mexico, Middle East, Africa, Central & South America.
How much does international shipping cost?
International Shipping prices increase based on weight, package size, and shipping method, and customs/duty fees may apply at checkout or be charged at delivery depending on destination. We encourage you to research these fees in advance!
What materials are the Tiny Heads made of?
Each stuffed animal is made of love and a soft synthetic material with stuffing.
How do I clean my Tiny Headed pal?
We recommend wiping plush materials by hand with a damp, clean cloth or sponge using warm water or mild soap in order to get rid of any dirt or stains. Once dry, brush to restore appearance of the pile. We do not recommend putting tiny headed plush pals into the washing machine or the dryer. We don't think their tiny heads will shrink, but this can lead to ripping/loosening of the stich work and immense sadness will ensue.
Can I give this to my toddler?
Absolutely. We do recommend keeping an eye on your toddler if you order the small 7” size stuffed animal, as it includes a key chain component.
Are more tiny headed characters coming soon?
We have lots of exciting new products in the works - if you have a suggestion for us, please submit it to firstname.lastname@example.org
Do you do promotions/collaborations?
We would love to hear any inquiry for a collaboration directed to: email@example.com
How does THK package its shipments?
We ship most of our products in cardboard boxes, occasionally we may use a poly bag. Our boxes are sealed with clear or brown tape. Our packing slips do not contain pricing information, but they will include any personalized note you've attached to your order.
If you have any specific packaging requests, please email us at firstname.lastname@example.org and we will see what we can do to help out! Please remember to include your order number in the subject line.
What is your Exchange/Return Policy?
We offer a 30-day, money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days for a prompt refund, or you may exchange the item for an item of equal or lesser value.
To be eligible for a exchange or return:
- Your item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- To complete your exchange, we require a receipt or proof of purchase, and you must contact us first at email@example.com so we can be on the lookout for your package.
- Return shipping costs are the buyer's responsibility. We are not responsible for lost returns.
- You will receive a full refund of the product's purchase price minus original shipping charges and any non-refundable taxes and/or fees where applicable by law.
- Please allow up to 10 business days for return processing once delivered to our warehouse
Address for returns:
ATTN: Returns Processing
6411 Burleson Rd
Austin TX 78744-1414
If your order contained damaged or incorrect items, please contact us at firstname.lastname@example.org
Please also note that SALE items are always final sale!
Can I cancel or modify my order?
If you decide you need to cancel or modify an order, please let us know as soon as possible! Although we allow for two business days of processing, our shipping ninjas often turn orders within 24 hours. We always strive to work with customers on this, but once an order is packaged by the warehouse we cannot cancel or modify it.
My product was damaged in shipping - what do I do?
If the product was damaged during shipping, let us know and send us a photo of the damage to email@example.com, we will do our best to accommodate your request and work with you on a solution.
What happens if I entered the wrong address for shipping?
Please email us ASAP at firstname.lastname@example.org with your order number and the correct address, we will do our best to accommodate your request and work with you on a solution. Our shipping department moves pretty quickly!
If you provide the wrong address, we reserve the right to charge for the reprocessing and reshipment of your item. In the event a package is returned to THK, you may choose to pay for reshipment, or THK can refund your purchase minus the initial S&H cost.
Is your item a gift?
We never include pricing information on our packing slips, so if your order is a gift you need not worry about the purchase price being disclosed!
Do you accept PayPal and Amazon Pay?
Yes, we happily accept PayPal & Amazon Pay. Simply select the payment option of your choice in checkout.
Do you accept international credit cards?
Yes we do! If it is Visa, Mastercard, or American Express - we accept it.
Do you have ideas or feedback about our product?
We would love to hear it! We are always striving to improve our community in any way we can. Reach out to us via email@example.com, we look forward to hearing your input!