Frequently Asked Questions – Tiny Headed Kingdom

We are now accepting pre-orders for Pip 15" - reserve yours today!

Frequently Asked Questions

2020 Holiday Shipping Times & Other Info:
  1. We are hard at work to ship every order within 2 business days!
  2. USPS and UPS have both issued UNPRECEDENTED delivery delay warnings this holiday season due to both increased online shopping this holiday season along with COVID-19 Safer at Home measures that limit work capacity. 
  3. For domestic orders, the recommended order date if you are selecting standard USPS first class mail is December 15th. We ship from Los Angeles, so the closer you are to us, the quicker your package will arrive.
  4. If you are purchasing expedited shipping (eg; USPS Priority Mail), please use December 17th as the recommended cut-off date to receive an order by December 24th. This allows us time to package your order.
  5. Please note, these are recommended order dates based on USPS and UPS guidelines, and WE CANNOT PROVIDE ANY SHIPPING GUARANTEE other than we will ship as fast as we can! Then it's up to USPS, UPS, etc. to keep up!
  6. Even after the above dates, we will continue to ship as fast as possible!
  7. International delivery speeds for standard shipping methods cannot be guaranteed at this time, as shipping times vary by country. Expedited shipping is recommended, though since we do not control the shipping carriers, we are not able to make any promises on our end other than we will ship your orders fast! As a friendly reminder to our international customers: we ship DDU and you are responsible for any duties or VAT calculated in your home country.

***We never include pricing information on our packing slips, so if your order is a gift you need not worry about the purchase price being disclosed!***

***If you would like a hand written gift note to be included with your package, please email with your order number and the message you would like us to write on a THK postcard***

Coronavirus Updates:
  1. Our shipping facility is closely following every protocol mandated by the Center for Disease Control (CDC) and we are in close communication with them to ensure that your packages are being handled safely.
  2. Current information from both the World Health Organization (WHO) and the Center for Disease Control & Prevention (CDC) states that there is no evidence coronavirus can be contracted from packages, especially after days or weeks of travel at ambient temperatures. Please refer to these organizations for more virus-related information in their FAQ sections.
  3. THK will continue to package items with the same Tiny Headed speed we always have, but USPS and UPS postal carriers may experience delays beyond our control. Please hang in there our friends are worth the wait! Refer to the tracking information provided at the time of shipment for the most up-to-date information on your package. 
  4. At this time, for international shipments: USPS First Class International times may exceed our normal 14-20 business day estimation. 
What is the Tiny Headed Kingdom?

    It seems like everyone always wants to fit in — to wear the right clothes, eat the right food, live in the right neighborhood. 

    What is so great about fitting in? Isn’t it is much more fun to be different? 

    Well, our tiny headed animals are different. They have tiny heads. And they are for people who feel different too. Our mission (if that’s what you want to call it) is this: 

    Come to the Tiny Headed Kingdom. In the Kingdom, we get to be different together. Not only is it more fun, it’s a lot easier. You don’t have to change, hide or pretend — you just have to show up. 

    Can I order them in bulk / for my retail store?

      We are proud to distribute our lovable animals to our global audience, and our website is intended for retail purchase. If you are interested in purchasing in bulk, please contact us:

      What is the care routine for tiny headed plush products?

        We recommend only surface washing our animals with a clean cloth. Do not bleach them either as this damages the material. Our stuffed animals will remain soft for a long period of time if cared for correctly.

        How long does domestic shipping take?

          We do our best to process all orders within 2 business days after purchase, and we ship from California.

          Domestic U.S. orders typically then take 3-4 business days to arrive once packages leave our warehouse. This range may vary during peak holiday season based on potential carrier delays.

          Lost or Missing Packages
          If your tracking number indicates that your package has been delivered, but you don’t have it yet, it could be because USPS delivered to a neighbor’s mailbox, or possibly because USPS erroneously scanned your package as “delivered” once it reached the post office closest to your home. In cases like this, it typically takes a few extra business days for your package to get into your mailbox. If you do not see it within 2-3 days after getting the “package delivered” notification on your tracking number, please shoot us an email - we would be happy to help you!
          How long does international shipping take?

          We do our best to process all orders within 2 business days after purchase, and we ship from California.

          International orders typically arrive 14-20 business days after orders are shipped. Please note that there are sometimes courier and customs delays beyond our control, so this time frame is simply an estimation. 

          THK is not responsible for any customs fee or taxes levied by destination countries. If you are interested in purchasing a tiny headed pal from a far away land, please understand any fees you may incur prior to making your purchase.

          Unfortunately at this time we do not ship to: Russia, Estonia, Qatar, Saudi Arabia, United Arab Emirates, Croatia, Poland, Mexico, Middle East, Africa, Central & South America.

          How much does international shipping cost?

          International Shipping Prices vary and start at $20. International Shipping prices increase on a weight and order size basis. Orders under $100 typically ship for $40 or less. Orders between $100-$200 range from $80-$100 and so on.

          What materials are the Tiny Heads made of? 

          Each stuffed animal is made of love and a soft synthetic material with stuffing. 

          Can I give this to my toddler?

          Absolutely. We do recommend keeping an eye on your toddler if you order the small 7” size stuffed animal, as it includes a key chain component.

          Are more tiny headed characters coming soon?

          We have lots of exciting new products in the works - if you have a suggestion for us, please submit it to

          Do you do promotions/collaborations?

          We would love to hear any inquiry for a collaboration directed to:

          What is your Return/Exchange Policy?


          We only offer exchanges on defective or damaged goods, and our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase, and you must contact us first so we can be on the look out for your package. Return shipping is buyer's responsibility. Please send us an email at with your order number in the subject line and we will provide you with shipping instructions.

          At this time, our new merchandise cannot be returned unless the items are defective. As always, email with your order number with any questions.



          We do not offer refunds. We will gladly exchange any defective/damaged item for the same product.


          Can I cancel or modify my order?

          If you decide you need to cancel or modify an order, please let us know as soon as possible! Although we allow for two business days of processing, our shipping ninjas often turn orders within 24 hours. We always do our best to work with customers and make sure that the end result works for everyone, however once an order leaves the warehouse we cannot cancel or modify it.

          My product was damaged in shipping - what do I do?

          If the product was damaged during shipping, let us know and send us a photo of the damage to, we will do our best to accommodate your request and work with you on a solution.

          What happens if I entered the wrong address for shipping?

          Please email us ASAP at with your order number and the correct address, we will do our best to accommodate your request and work with you on a solution. Our shipping department moves pretty quickly! If you provide the wrong address, we reserve the right to charge for for the reprocessing and reshipment of your item. 

          Do you accept PayPal and Amazon Pay?

          Yes, we happily accept PayPal & Amazon Pay. Simply select the payment option of your choice in checkout.

          Do you accept international credit cards?

          Yes we do! If it is Visa, Mastercard, or American Express - we accept it.

          Do you have ideas or feedback about our product?

          We would love to hear it! We are always striving to improve our community in any way we can. Reach out to us via the, we look forward to hearing your input!

          Are you hiring?

          At this time we are not hiring, but if you would like to send us your resume for consideration in the future, please direct it to: 

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