Frequently Asked Questions – TinyHeadedKingdom

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Frequently Asked Questions

Coronavirus Updates as of 3/28/2020:
  1. Our shipping facility is closely following every protocol mandated by the Center for Disease Control (CDC) and we are in close communication with them to ensure that your packages are being handled safely.
  2. Current information from both the World Health Organization (WHO) and the Center for Disease Control & Prevention (CDC) states that there is no evidence coronavirus can be contracted from packages, especially after days or weeks of travel at ambient temperatures. Please refer to these organizations for more virus-related information in their FAQ sections.
  3. THK will continue to package items with the same Tiny Headed speed we always have, but USPS and UPS postal carriers may experience delays beyond on control. Please hang in there our friends are worth the wait! Refer to the tracking information provided at the time of shipment for the most up-to-date information on your package.
  4. At this time, for international shipments: UPS is committed to continuing international delivery service. Delivery times may exceed our normal 14-20 business day estimation.
What is the Tiny Headed Kingdom?

    It seems like everyone always wants to fit in — to wear the right clothes, eat the right food, live in the right neighborhood. 

    What is so great about fitting in? Isn’t it is much more fun to be different? 

    Well, our tiny headed animals are different. They have tiny heads. And they are for people who feel different too. Our mission (if that’s what you want to call it) is this: 

    Come to the Tiny Headed Kingdom. In the Kingdom, we get to be different together. Not only is it more fun, it’s a lot easier. You don’t have to change, hide or pretend — you just have to show up. 

    Can I order them in bulk / for my retail store?

      We are proud to distribute our lovable animals to our global audience, and our website is intended for retail purchase. If you are interested in purchasing in bulk, please contact us: hello@tinyheadedkingdom.com.

      What is the care routine for tiny headed plush products?

        We recommend only surface washing our animals with a clean cloth. Do not bleach them either as this damages the material. Our stuffed animals will remain soft for a long period of time if cared for correctly.

        How long does domestic shipping take?

          We do our best to process all orders within 2 business days after purchase, and we ship from California.

          Domestic U.S. orders typically then take 3-4 business days to arrive once the package has left our warehouse. 

          How long does international shipping take?

          We do our best to process all orders within 2 business days after purchase, and we ship from California.

          International orders typically arrive 14-20 business days after orders are placed via UPS Mail Innovations. Please note that there are sometimes customs delays beyond our control, so this time frame is simply an estimation. 

          How much does international shipping cost?

          International Shipping Prices vary and start at $18.99. International Shipping prices increase on a weight and order size basis. Orders under $100 typically ship for $39.99 or less. Orders between $100-$200 range from $79.99-99.99 and so on.

          What materials are the Tiny Heads made of? 

          Each stuffed animal is made of love and a soft synthetic material with stuffing. 

          Can I give this to my toddler?

          Absolutely. We do recommend keeping an eye on your toddler if you order the small 6.75” size stuffed animal, as it includes a key chain component.

          Are more tiny headed characters coming soon?

          We have lots of exciting new products in the works - if you have a suggestion for us, please submit it to hello@tinyheadedkingdom.com

          Do you do promotions/collaborations?

          We would love to hear any inquiry for a collaboration directed to: hello@tinyheadedkingdom.com

          What is your Return/Exchange Policy?

          Returns/Exchanges

          We only offer exchanges on defective or damaged goods, and our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase, and you must contact us first so we can be on the look out for your package. Return shipping is buyer's responsibility. Please send us an email at hello@tinyheadedkingdom.com with your order number in the subject line and we will provide you with shipping instructions.

           

          Refunds 

          We do not offer refunds. We will gladly exchange any defective/damaged item for the same product.

           

          Can I cancel or modify my order?

          If you decide you need to cancel or modify an order, please let us know as soon as possible! Although we allow for two business days of processing, our shipping ninjas often turn orders within 24 hours. We always do our best to work with customers and make sure that the end result works for everyone, however once an order leaves the warehouse we cannot cancel or modify it.

          My product was damaged in shipping - what do I do?

          If the product was damaged during shipping, let us know and send us a photo of the damage to hello@tinyheadedkingdom.com, we will do our best to accommodate your request and work with you on a solution.

          What happens if I entered the wrong address for shipping?

          Please email us ASAP at hello@tinyheadedkingdom.com with your order number and the correct address, we will do our best to accommodate your request and work with you on a solution. Our shipping department moves pretty quickly! If you provide the wrong address, we reserve the right to charge for for the reprocessing and reshipment of your item. 

          Do you accept PayPal and Amazon Pay?

          Yes, we happily accept PayPal & Amazon Pay. Simply select the payment option of your choice in checkout.

          Do you accept international credit cards?

          Yes we do! If it is Visa, Mastercard, or American Express - we accept it.

          Do you have ideas or feedback about our product?

          We would love to hear it! We are always striving to improve our community in any way we can. Reach out to us via the hello@tinyheadedkingdom.com, we look forward to hearing your input!

          Are you hiring?

          At this time we are not hiring, but if you would like to send us your resume for consideration in the future, please direct it to: hello@tinyheadedkingdom.com. 

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